We have made every effort to balance service across the region with the resources available to us by reallocating service from less busy routes to those with higher ridership – but we have reached the point where further reallocation would significantly impact other customers.
Overcrowding on our bus network, especially in areas like South of Fraser and Vancouver, is becoming worse. During afternoon peaks, approximately one-third of bus trips in Vancouver/UBC and one-quarter in Surrey/Langley experience overcrowding.
Routes with the highest weekly ridership have seen significant growth, like the 323 (Surrey Central-Newton), where 1 in every 3 buses are overcrowded.
We know the only solution now is to add more transit.